Shipping & Delivery Policies
So you ordered fandom merch from BT21 STORE. Congrats! A super-awesome package is now on its way to you!
Thanks to our incredible partnerships with super-intelligent alien androids our courier partners, our shipping options are guaranteed to be affordable to you.
Doesn’t matter where you are either: we ship globally, so you can enjoy our exclusive products anywhere you are in the world (unless, of course, you live in another dimension or in a school of magic that shall not be named).
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you to a T.
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 – 7 working days. We apologize for any inconvenience this may cause.**
WE PROVIDE EXPEDITE OPTIONS FOR CUSTOMERS. JUST REACH OUT TO OUR SUPPORT STAFF THROUGH EMAIL: firstname.lastname@example.org
AND WE WILL GUIDE YOU ACCORDINGLY.